TRAVEL AGENCY MANAGER VANCACY
Stateman Group is a dynamic corporation dedicated to turning dreams into reality. We are a trusted partner of the South Sudan government, collaborating on sustainable and developmental projects at both local and federal levels. With our expertise in technology, engineering, consulting, and development, we bring valuable insights and capabilities to a variety of sectors.
Our company engages in collaborative partnerships with the government of South Sudan, parastatal organizations, and the private sector to foster knowledge exchange and deliver advanced engineering and technological services for the successful execution of developmental projects.
Our diverse portfolio encompasses various business lines, including Legal Services, Digital Solutions, Engineering and Construction, Infrastructure Investments, Oil and Gas, Mining, Media Services, Aviation & Cargo Services, Insurance Services, Tourism & Hospitality, Real Estate, Agro-Services, and Energy Projects. We are actively involved in these sectors at both the local and federal levels of the South Sudanese government.
At the core of our company's philosophy is the belief that our clients' success is our success. This principle guides us at every step, ensuring that we are fully committed to the achievements and goals of our clients. By aligning our interests with theirs, we strive to provide exceptional service and contribute to their overall success.
Job Description
We are looking for an experienced Travel Agency Manager to take over the lead of our travel agency in Stateman Aviation. You will be responsible for the daily operations of the agency and manage a small yet dedicated team of passionate travel experts. Together with the team, you will take our agency to the next level. To be successful in this role, you need to have excellent management and communication skills, with a strategic and analytical mindset as well as both sales and customer-driven. Ability to know what our customers want and how to best sell it to them. Ability to organized and structured way of working further ensures our processes are optimized for maximum efficiency and, ultimately, profitability.
Do you fit this Travel Agency Manager Job description? Then don’t wait any longer and apply with us today!
Responsibilities
- Create and implement a business plan and strategy for our agency based on pre-discussed KPIs (number of sales, average spend, customer footfall, etc.
- Set targets and objectives for both the agency as a whole as well as individual team members
- Actively find ways to better promote our agency to increase our customer base and footfall on site
- Find ways to both monitor and improve customer satisfaction rates
- Negotiate pricing and commission models with external stakeholders and partner travel companies
- Report progress and present store statistics to our board of directors on a regular basis (e.g. quarterly)
- Revise and optimize store policies and procedures to maximize efficiency and profitability
- Lead the team and guide, assist, and support where necessary to ensure great employee satisfaction and retention
Required skills and qualifications
- Degree in Management, Business Studies, or related field
- At least 5 years of experience running a travel agency or store and managing a team
- Highly analytical and strategic mindset
- Incredibly organized and structured in your working
- Excellent interpersonal skills
- Ability to clearly communicate and present store progress to our board of directors
- Expert at sales and a strong negotiator
- Good working knowledge of marketing techniques is highly preferred; you will need to strategically find ways to market our business better.
Contract Duration:
Annually renewable contracts pending availability of funds and good performance
How to Apply
Interested candidates may submit their most recent CV and motivation letter electronically through the email
Recruitment will be on a rolling basis. Only Shortlisted candidates will be contacted